Exchanges and Returns
At N1 we're convinced our gloves are the best in the world. Even so, if the size isn't right or you're not happy with your goalkeeper gloves or any other product, you have 30 calendar days from receiving your order to exchange or return it. In all other countries, size exchanges are easy: we send the new size as soon as we receive yours, and you pay shipping.
What can't be returned
Who pays shipping
| Case | Mainland Spain, Balearics and mainland Portugal | Other countries |
|---|---|---|
| Size exchange | Free: we pay both ways | You pay return shipping and the new size's shipping |
| Return (you don't keep it) | Free: we pay return shipping | You pay return shipping |
| Manufacturing defect | No cost: send us photos and we'll assess it | No cost: send us photos and we'll assess it |
On a return, we also refund the original standard shipping you paid. If you chose a more expensive option than standard, the difference isn't refunded.
Shipping to another country? What applies to me?
How to make an exchange or a return
- Message us on WhatsApp or email with your order number and we'll tell you how to send it.
- Pack the product securely, unused, with its tags and in its original packaging.
- We inspect it when it arrives.
- We refund you within 14 calendar days maximum of you notifying us of the return, to the same payment method. We may wait for the product, or your proof of shipment, before doing so.
Return address
Calle Libro 17
41016 Sevilla, Spain
Size exchange
If you need another size, request the exchange within 30 calendar days of delivery. Easy size exchange: message us, send us your pair and we'll ship the new size as soon as we receive yours. You only pay shipping (the return and the new size), at your country's standard rate. If the new size is out of stock, we'll suggest another model or give you a full refund.
Before you order, the size calculator and our WhatsApp help you get it right the first time: a goalkeeper replies Monday to Friday.
Product with a manufacturing defect
If you receive a damaged or faulty product, or a manufacturing defect appears with use, you can file a claim.
If you spot a possible manufacturing defect, send us photos so we can assess the issue. Our team will decide whether the product needs to be collected or whether we can resolve it without you having to return it. If the defect is confirmed, you can choose to receive a new product or request a refund. In either case, N1 will cover the related costs and will only collect the original product if it considers it necessary.
Important: latex wear and abrasion from use are not a manufacturing defect and are not covered by the warranty. We explain it in the glove care guide.
Refund
If your return meets the conditions, we refund the products and the original standard shipping you paid. If you chose a more expensive option than standard, the difference isn't refunded. We refund to the payment method you used, unless we agree otherwise, within 14 calendar days maximum of you notifying us of the return. We may wait for the product, or proof of shipment, before refunding.
If you prefer, you can receive the value of the returned products as a discount coupon for the N1 online store. The coupon cannot be combined with other offers.
FAQs
How long do I have to exchange or return a product?
30 calendar days from receiving your order.
Which products can't be returned?
Used products, gloves whose protective palm film has been removed, and personalized products, which are made just for you.
How do I make a return or a size exchange?
Message us on WhatsApp or email with your order number and we'll tell you how to send it to BE THE N1, Calle Libro 17, 41016 Sevilla, Spain.
Who pays shipping?
It depends on the case.
Size exchange. You pay return shipping and the new size's shipping.
If you no longer want it. You pay return shipping.
Manufacturing defect. No cost: send us photos and we'll assess it.
When do I get my refund?
Within 14 calendar days maximum of you notifying us of the return, to the same payment method, or as a coupon if you prefer. We may wait until we receive the product first.
What if my glove has a manufacturing defect?
If you spot a possible manufacturing defect, send us photos so we can assess the issue. Our team will decide whether the product needs to be collected or whether we can resolve it without you having to return it. If the defect is confirmed, you can choose to receive a new product or request a refund. In either case, N1 will cover the related costs and will only collect the original product if it considers it necessary. Latex wear from use isn't covered.
And if we ship to another country?
Exchange and return terms depend on the delivery country. Choose your country and the reason, and we'll tell you what applies: What applies to me?
Questions about your return?
Message us with your order number and the reason, and we'll help.